Review requests with Rex

Send requests by SMS or email

Choose how to send an individual review request.

Before you begin

Have the customer’s contact information and appropriate consent.

Requirements

Review requests need customer consent, the right account permissions, an eligible subscription and a valid Google review destination. Email also needs a complete business mailing address. SMS needs completed setup and provider approval.

Steps

Open Ask for Reviews → Manual Requests.
Choose SMS or Email.
For SMS, complete any setup requirements displayed.
Choose the approved Message template options and enter your customer’s details.
Check Locked Final Preview, then click Send review request.
For email, select the consent checkbox before sending. For SMS, confirm consent in Send SMS review request, then click Send SMS.

Expected result

Reputo submits your request through the selected channel.

Having trouble?

Paying for SMS setup alone does not enable texting. Provider approval must also be complete.