Reviews
More five-star reviews. Zero chasing.
Rex asks every happy customer for a review at the right moment. Aria drafts a personal reply to every one. You approve before anything posts.
- 270%
higher purchase likelihood with five reviews vs. none.
- 5–9%
revenue lift from a one-star rating increase.
- 2.7x
more likely to be seen as reputable with a complete Google Business Profile.
How it works
Four steps from finished job to five-star review.
Add your customers
Upload a CSV or spreadsheet of recent customers in seconds. On Command, just send us the list and our team sets it up.
Rex asks at the right moment
When a job wraps up, Rex sends a short, personal text or email with a one-tap link to your Google review page.
Gentle reminders, then it stops
No response? Rex follows up on the schedule you choose and stops the moment a customer leaves a review.
Reviews land. Aria replies.
Every new review shows up in one inbox with a personal reply already drafted. Approve it and it posts to Google.
How it works
Four steps from finished job to five-star review.
Add your customers
Upload a CSV or spreadsheet of recent customers in seconds. On Command, just send us the list and our team sets it up.
A stronger online presence starts with one conversation.
See what Reputo could do for your business.
Customer stories
Owners who stopped chasing and started choosing.
FAQ
Questions, answered.
How do Rex and Aria work?
Rex is your review-request assistant. After each job, Rex sends a friendly SMS or email asking for a Google review, with gentle follow-up reminders. Aria drafts a personal reply to every review that references what the customer said. You approve each reply before it posts. Reputo works with Google Business Profile.
What happens when a customer leaves a negative review?
Aria drafts a calm, professional reply that acknowledges the customer’s concern and offers to make it right, without arguing or sharing private details. You can edit the draft before approving it, so you always control what’s said publicly.
Does Rex only ask happy customers for reviews?
No. Rex sends the same request to every customer you choose to contact, without screening them first. That follows Google’s policy against review gating, which prohibits selectively asking only customers you expect to leave positive reviews.
How do I send review requests with Rex?
Send them one at a time, upload a CSV to send in bulk, or connect QuickBooks so requests go out automatically after each job. Rex can send by SMS or email and follows up with customers who haven’t responded.
Can Aria’s replies sound like my business?
Yes. Aria writes in your tone and references the details each customer mentions, so replies read as personal rather than templated. You can edit any draft, and nothing posts until you approve it.
How much does Reputo review software cost?
Review management is included in every Reputo plan, from do-it-yourself tools to fully managed with Command. See the pricing page for details. Plans are month-to-month and you can cancel anytime.