Review requests with Rex
Send your first review request
Send a customer an email asking them to review your business.
Before you begin
Have the customer’s email address and permission to contact them.
Requirements
Review requests need customer consent, the right account permissions, an eligible subscription and a valid Google review destination. Email also needs a complete business mailing address. SMS needs completed setup and provider approval.
Steps
- Open Ask for Reviews.
- Select Manual Requests, then Email.
- Under Message template, choose the approved message options, including Subject.
- Enter the Customer name and email address.
- Review Locked Final Preview.
- Select the customer-consent checkbox.
- Click Send review request.
Expected result
Reputo submits and records your review request.
Having trouble?
If sending is unavailable, check the message selections, your mailing address, the Google review destination and the consent checkbox.