Replies with Aria
Reply to a negative review
Prepare a thoughtful response to a customer complaint.
Before you begin
The review must already be imported into Reputo.
Requirements
Reply workflows need an eligible subscription and permission to manage the business. Publishing also needs a connected Google listing.
Steps
- Open Respond to Reviews → Inbox.
- Find the review and click Add.
- On Workflow Board, click Generate drafts, then Edit on the review card.
- Check the draft for accuracy and remove any private customer information.
- If useful, select Regenerate → More empathetic or Address issue directly.
- Click Save Draft, or Post to Google when the response is ready.
Expected result
Your reviewed response is saved or posted to Google.
Having trouble?
If Aria flags legal language, have the response reviewed before publishing.