Replies with Aria
How Aria drafts replies
Use Aria to draft responses to your customers’ Google reviews.
Before you begin
Your Google reviews must be imported.
Requirements
Reply workflows need an eligible subscription and permission to manage the business. Publishing also needs a connected Google listing.
Steps
- Open Respond to Reviews.
- Select Inbox and click Add beside a review.
- On Workflow Board, click Generate drafts under Needs Response.
- When a draft appears, click Edit on the review card.
- Review the original customer review and the suggested response. Adjust the wording if needed.
- Click Save Draft to keep the reply for later.
Expected result
Your reply draft is saved without being published.
Having trouble?
- Generate drafts processes queued reviews that don’t have drafts yet.
- Reviews that mention legal issues may need a manually written response.